Coordination of the activities of the «оne-stop» service
In accordance with the Regulation on the Ministry of Justice of the Republic of Belarus, approved by the Resolution of the Council of Ministers of the Republic of Belarus dated July 26, 2024, No. 545, the Ministry of Justice is entrusted with the overall coordination of the activities of the "one-stop" service concerning the implementation of administrative procedures.
Within the structure of the Ministry, the aforementioned functions are performed by the Department of Methodology for the Implementation of Administrative Procedures.
Currently, the services operate in every district and city executive committee. In total, 159 services have been established in the republic.
For reference:
Brest Region – 21;
Vitebsk Region – 26;
Gomel Region – 26;
Grodno Region – 22;
Minsk Region – 27, as well as a branch of the "one-stop" service of the Minsk District Executive Committee;
Mogilev Region – 27;
Minsk City – 10, as well as branches of the "one-stop" services in the Moskowsky and Frunzensky districts of Minsk and the Minsk City Executive Committee.
To date, the "one-stop" service accepts applications from applicants and issues administrative decisions for 225 out of 249 administrative procedures (132 – for individuals and 93 – for legal entities and individual entrepreneurs), for which the local executive and administrative bodies are the authorized entities.
The Ministry of Justice, within the framework of the overall coordination of the activities of the "one-stop" services, examines the practice of organizing their work to ensure compliance with the requirements set forth by the legislation, including for the purpose of scaling up positive experiences in the republic.
During the first half of 2026, the Ministry of Justice, using the formats of "mystery visitor" and "mystery call," examined the organization of the activities of 21 "one-stop" services, including in the "mystery visitor" format, to verify for compliance with the legislative requirements. Among them:
3 – in Brest Region (the "one-stop" services of the Stolin, Baranovichy district and Baranovichy city executive committees);
5 – in Vitebsk Region (the "one-stop" services of the Vitebsk, Glubokoye district and Vitebsk city executive committees, and the administrations of the Oktyabrsky and Zheleznodorozhny districts of Vitebsk City);
2 – in Gomel Region (the "one-stop" services of the Zhlobin and Korma district executive committees);
3 – in Grodno Region (the "one-stop" services of the Oshmyany, Ostrovets, and Svisloch district executive committees);
2 – in Minsk Region (the "one-stop" services of the Borisov and Krupki district executive committees);
4 – in Mogilev Region (the "one-stop" services of the Gorki and Osipovichi district executive committees, and the administrations of the Pervomaisky and Leninsky districts of Bobruisk);
2 – in Minsk City (the "one-stop" services of the administrations of the Oktyabrsky and Frunzensky districts of Minsk).
With the entry into force on June 17, 2024, of amendments to the Law of the Republic of Belarus dated October 28, 2008, No. 433-З "On the Fundamentals of Administrative Procedures," the acceptance of applications from applicants and the issuance of administrative decisions regarding administrative procedures, in accordance with the list established by the Council of Ministers of the Republic of Belarus, are carried out by all "one-stop" services regardless of the jurisdiction of these administrative procedures, that is, regardless of the place of residence of citizens or the location of legal entities.
The Minsk City Executive Committee has developed an interactive map to enhance the accessibility and transparency of administrative procedures implemented based on the "one-stop" principle in the territory of Minsk, as well as to inform applicants about the current workload of services in a manner close to real-time. This map is available online at: http://map.onewin.by.
The main tasks of the interactive map are: http://map.onewin.by.
• Visualization of all "one-stop" services (administrations of districts and the Minsk City Executive Committee) on the map of Minsk, indicating exact addresses and contact details;
• Provision of users with up-to-date information about the working hours, reception schedules, as well as the current workload and queue status (number of waiting, serviced, estimated waiting time for new visitors);
• Informing applicants about the status of reception in a particular service (operational, suspended, undergoing technical work, non-working hours) with color coding indicating the level of workload;
• Assisting in planning visits by selecting the least loaded service or redirecting to the preliminary appointment service.